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Business IT Support Reading
Netzen offer business IT Support in Reading & surrounding areas for companies with 5-250 computers providing IT Support for Servers & Desktops running Windows, Linux, Mac & Cisco operating systems and Smart Phones.
Our IT Support Solutions
All of Netzen IT support services are SLA backed and designed around your business.
Our Support Packages Include
Unlimited Remote Support
We fix 90% of problems remotely, allowing for a rapid response fix time.
Certified Engineers
We keep our staff trained to the highest level and hold a variety of accreditations.
On Site Visits
If we can’t fix a problem remotely or you need on-site assistance, no problem!
Proactive IT Support
We proactively engage with our clients, ensuring you stay updated.
System Monitoring
We will monitor your critical systems including backups and keep you informed.
Software Support
Over 20 years of software experience, just a phone call away, when you need it.
Monthly Reporting
We offer monthly reporting services should you require such.
Mobile Communications
We can bring your business to your mobiles and tablets so you always stay connected.
IT Consultants in Reading
Netzen have been providing IT consulting services to Reading businesses since 2005. Over that time we’ve helped support businesses of all sizes, from small four or five person startups to medium sized enterprises with as many as 250 people power forward with the latest technology.
When we first visit a potential customer we like to get a good understanding of their buisiness, what makes it successful and how we can help boost that success with technology. This is why all of our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their business grows and develops.
No matter the type of support you are after, whether it be helpdesk IT support or server management, we’ve got someone here with the skills to ensure you get a high level of support and reporting.
We have consultants in Reading and Theale who can help with:
- IT infrastructure projects
- Network design and configuration
- Custom website design that looks awesome on desktop and mobile devices
- Cyber Security and threat mitigation
- Web design and Search Engine Optimisation
- IT Support and on-going maintenance
- Web applications build
- Fully managed dedicated server hosting
- Sage/Xero and other accountancy software solutions
- VoIP systems that are simple with fixed minutes per handset per month
- On-site ‘hands’ for data centre work
Your local IT support provider in Reading
We’ve got you covered
All of our IT support packages come with the following proactive solutions that take care of your business systems 24/7.
Do you need to work from home?
Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:
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Client Testimonials
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“Netzen Solutions have provided IT support to our company for several years. The are extremely knowledgeable, efficient and responsive to queries and requests for assistance. I would not hesitate in recommending them to any business looking for reliable and reputable IT support.”
Toby Martin / Director, Reside Bath Ltd
“Netzen Solutions have provided IT office support for my company over the last 3 years. The initial set up of IT systems for both on site and remote working were handled very efficiently and cost effectively. Netzen were able to bring solutions to our working problems. “
Mike Guerin, Director / Caspian Networks Ltd t/a McDonald’s Bristol. A Franchisee of McDonald’s Corporation
“Netzen Solutions have provided our IT support for over 5 years and we have found them to be consistently professional, efficient & approachable, with the ability to find workable, user-friendly solutions for us. We have always found that Netzen respond quickly to any of our IT problems and queries as they arise.”
Mark Watson / Principal Architect, Watson Bertram & Fell
“Netzen Solutions Ltd have provided first class IT support to our companies over the last 2 years. They have undertaken server upgrades, assisted in office IT moves as well as hosting our website and e-mails. They have always managed to be prompt when responding to problems.“
Steve Butterworth / Director, Pro Concept Management Ltd
Frequently Asked Questions
Do you provide Service Level Agreements (SLAs)?
Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.
What hours do you provide IT support?
We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.
Does your IT support cover Apple Macs and smart phones?
Yes we can support Apple Macs and smart phones.
Will I get transferred from one person to another during an IT support call or case?
No, whoever deals with your case will see it through to completion from start to finish.
Can you organise IT projects like office moves as part of your IT support?
Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.
Can you provide leased lines and high speed internet as part of your IT support?
Yes we have wholesale access to a large range of internet providers.
How long have you been providing IT support?
We were incorporated in 2005, and now have 20 years of service under our belt.
How do I log an IT support problem with you?
You can call us or email us at any time.
Speak to us about IT Support
About Netzen
Netzen Solutions Ltd is a privately held IT Support company formed in 2005 with a primary focus on providing the highest quality business IT support in the UK. Netzen provide business IT Support & Services for small to medium sized companies.
