IT Support Reading & Theale | Netzen Solutions Ltd

IT Support Reading

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Business IT Support Reading

Netzen offer business IT Support in Reading & surrounding areas for companies with 5-250 computers providing IT Support for Servers & Desktops running Windows, Linux, Mac & Cisco operating systems and Smart Phones.

Netzen engineers are experienced with Linux, Windows & Mac Desktops & Server and have the relevant Microsoft / Linux certifications you would expect from a leading IT Support company.

IT Support Reading and Theale

We provide our Reading based based clients with a comprehensive range of professional services and IT tech support. Some of the services available in Reading include:

  • Helpdesk support for desktops, laptops, servers and phones
  • Microsoft Office 365, Azure and other cloud platform management and provisioning
  • Daily remote offsite backup solutions where the data is stored in the UK
  • Custom website design that looks awesome on desktop and mobile devices
  • Server management (whether in the cloud or in-house, we support all systems)
  • High speed dedicated leased line or fibre internet services
  • Rack and Comms room management
  • Cloud file hosting on your own dedicated private server
  • VPN and remote worker systems, allowing employees to work anywhere they have internet
  • VoIP systems that are simple with fixed minutes per handset per month
  • On-site ‘hands’ for data centre work

    Get in Touch

    Your Name
    Your Email
    Number of PCs/Servers
    What can we help you with?


    We’ve got you covered

    All of our IT support packages come with the following proactive solutions that take care of your business systems 24/7.

    IT support Reading infographic

    Netzen and Reading’s Business Parks

    Netzen have been supporting businesses in Reading and Theales business parks for over 15 years. Reading is fast becoming the UK’s tech city of choice with companies like Amazon and Microsoft having offices there, many new businesses are setting up shop outside of London in this busy city. Netzen has been supporting these businesses in business parks like Green Park Business Park, Arlington Business Park and The Oracle with a variety of different projects. Over the years we’ve helped provide helpdesk IT support, server management and monitoring and dedicated fibre leased lines to businesses in and around Reading business parks.

    greenpark-business-park-IT-support-Reading

    IT Consultants in Reading

    Netzen have been providing IT consulting services to Reading businesses since 2005. Over that time we’ve helped support businesses of all sizes, from small four or five person startups to medium sized enterprises with as many as 250 people power forward with the latest technology.

    When we first visit a potential customer we like to get a good understanding of their buisiness, what makes it successful and how we can help boost that success with technology. This is why all of our IT support contracts are customised for our client’s specific requirements and business model whilst remaining flexible enough to adapt as their business grows and develops.

    No matter the type of support you are after, whether it be helpdesk IT support or server management, we’ve got someone here with the skills to ensure you get a high level of support and reporting.

    We have consultants in Reading and Theale who can help with:

    • IT infrastructure projects
    • Network design and configuration
    • Custom website design that looks awesome on desktop and mobile devices
    • Cyber Security and threat mitigation
    • Web design and Search Engine Optimisation
    • IT Support and on-going maintenance
    • Web applications build
    • Fully managed dedicated server hosting
    • Sage/Xero and other accountancy software solutions
    • VoIP systems that are simple with fixed minutes per handset per month
    • On-site ‘hands’ for data centre work

    Contact us for a free quote today.

    Instant Remote IT Support

    No matter the size of your business, we can respond rapidly with our instant remote support solution. We provide remote server support and remote desktop support services for machines running Windows, Linux, Mac and Cisco operating systems. We can also provide technical support services for smartphones and tablets if you need it.

    Our team of IT support engineers based in Reading have expertise in Windows, Linux and Mac systems that are standing by and ready to assist you. They also have all the relevant Microsoft and Linux certifications you would expect from one of Reading’s leading IT support companies.

    remote IT support Reading

    We use award winning, simple yet powerful remote IT support software that lets us connect to any device you need help with. With TeamViewer we can view your screen from our offices, take control of your mouse and fix any issues you have rapidly, reducing costs and time spent on fixing problems. You you wish to see how TeamViewer works, check out this Youtube Video link for a demonstration.

    Do you need to work from home?

    Do you need to work remotely or work from home? Netzen can help setup your office infrastructure/servers so that you can work from home and still be as productive as if you were in the office. We have vast experience in implementing remote working / home working solutions and can help implement these solutions into your business operations. Specifically we can help with the following remote working solutions:

    • Access work servers from home
    • Access work PC from home
    • Video conferencing and remote video meetings
    • Remote office file server or database access
    • Access to all your office files from home
    • Remote desktop access to your PC screen in the office
    • Remote telephone systems / VoIP systems that let you

    Why use Netzen?

     

    Netzen will provide a custom IT Support contract for your company, here are some key reasons why you should use Netzen for your Reading IT Support:

    Fixed price IT Support

    The same monthly fee no matter how often your company uses Netzen’s IT Services.

    Unlimited telephone support

    Call our local office on 0118 321 7700 as often as you want to get IT support.

    Unlimited remote support

    Super fast remote support, quick remote login software, allowing for fast fix support anywhere in the world.

    Free web hosting

    We can save you money and bundle in free web hosting  and domain name management with your IT support package.

    Server monitoring

    With all our support packages we connect up critical devices like servers to our monitoring software solution to proactively fix major issues before they impact the business.

    Backup monitoring

    We offer daily off-site remote backup solutions that are monitored every morning to ensure they have been successful.

    Fast response times

    We can instantly fix problems via remote support, but also offer a range of Service Level Agreements (SLAs) to guarantee a response within a set time-frame i.e. 2 or 4 hours.

    Windows, Mac and Linux support

    We support Windows, Mac & Linux and have extensive operating system knowledge within our team to offer full support for all PC/Server platforms.

    New PC's and Servers at trade prices

    We are registered Dell Partners and offer great prices on new hardware, that all come with 3 or 5 years next business day warranty support.

    Certified professionals

    Netzen’s Reading based IT Support team have a multitude of Microsoft and Linux certifications so you are in safe hands.

     

    Would you like to discuss IT Support for your Reading business?

    Call our Reading office for a chat about your companies IT requirements today on 0118 321 7700.

    Interested in using Netzen for your IT Support?

    Your local IT support provider in Reading

    Testimonials and Reviews
    Toby Martin

    Netzen Solutions have provided IT support to our company for several years. The are extremely knowledgeable, efficient and responsive to queries and requests for assistance. I would not hesitate in recommending them to any business looking for reliable and reputable IT support.

    Toby Martin / Director, Reside Bath Ltd
    Mark Watson

    Netzen Solutions have provided our IT support for over 5 years and we have found them to be consistently professional, efficient & approachable, with the ability to find workable, user-friendly solutions for us. We have always found that Netzen respond quickly to any of our IT problems and queries as they arise, which is essential to us as a busy architectural practice.

    Mark Watson / Principal Architect, Watson Bertram & Fell Limited
    Mike Guerin

    Netzen Solutions have provided IT office support for my company over the last 3 years. The initial set up of IT systems for both on site and remote working were handled very efficiently and cost effectively. Netzen were able to bring solutions to our working problems. Ongoing IT support through Netzen has been prompt at all times.

    Mike Guerin / Director, Caspian Networks Ltd t/a McDonald's Bristol. A Franchisee of McDonald's Corporation
    Steve Butterworth

    Netzen Solutions Ltd have provided first class IT support to our companies over the last 2 years. They have undertaken server upgrades, assisted in office IT moves as well as hosting our website and e-mails. They have always managed to be prompt when responding to problems, whether it be with an on-site visit or remotely dialing in. I would highly recommend Netzen Solutions Ltd to any business looking for IT Support.

    Steve Butterworth / Director, Pro Concept Management Ltd

    Frequently Asked Questions

    Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.

    We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.

    Yes we can support Apple Macs and smart phones.

    No, whoever deals with your case will see it through to completion from start to finish.

    Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.

    Yes we have researched the whole market and can obtain high speed leased lines at half the price of BT.

    We were incorporated in 2005, and now have 15 years of service under our belt.

    You can call us, email us or chat to us via our livechat.