IT Support | Netzen Solutions Ltd

Do you provide Service Level Agreements (SLAs)?

18 May 2020, by Netzen, in , Comments off

Yes we can provide a range of SLAs from 2 hour to 4 hour guaranteed response times.

18 May 2020, by Netzen, in , Comments off

We are open Monday – Friday 9am-5:30pm, however we provide mobile numbers for out of hours support issues and will always do our best to resolve urgent cases.

Does your IT support cover Apple Macs and smart phones?

18 May 2020, by Netzen, in , Comments off

Yes we can support Apple Macs and smart phones.

Will I get transferred from one person to another during an IT support call or case?

18 May 2020, by Netzen, in , Comments off

No, whoever deals with your case will see it through to completion from start to finish.

Can you organise IT projects like office moves as part of your IT support?

18 May 2020, by Netzen, in , Comments off

Yes we’ve helped countless businesses move offices over the years and have ensured downtime is minimal.

Can you provide leased lines and high speed internet as part of your IT support?

18 May 2020, by Netzen, in , Comments off

Yes we have researched the whole market and can obtain high speed leased lines at half the price of BT.

How long have you been providing IT support?

18 May 2020, by Netzen, in , Comments off

We were incorporated in 2005, and now have 15 years of service under our belt.

How do I log an IT support problem with you?

18 May 2020, by Netzen, in , Comments off

You can call us, email us or chat to us via our livechat.

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