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Sage Accounts Invalid Directory Path

Home / IT Support / Sage Accounts Invalid Directory Path
28 September 2019, by , in IT Support, Windows, Comments off

After you perform upgrades of Sage Accounts software (e.g V24 or V25) you may experience a problem within the initial ‘Select Company’ window that complains your Data path is invalid.

The exact error message alongside your company name would be something like: **** Invalid Company Directory Path ****’.

How to fix this issue:

First check the following locations and ensure they exist, depending on your version, see below:

sage-company-data-directory-invalid

 

Once you have found the path that corrresponds to your version of sage, there should be a file called ‘COMPANY’ in the directory, right click it and Open With > Notepad.

This will tell you where Sage thinks your data is. Validate this path exists by browsing to it or adjust the path as necessary.

If your Sage data is on a network:

  • Validate that the path in the COMPANY file is accessible by checking mapped drives work through Windows Explorer.
  • If the Network drive exists and Sage still complains the data directory is invalid, try mapping the sage data by IP not Netbios name. Edit the company file to the \\IP-address rather than \\COMPUTER-NAME for the data path. Often Sage fails to resolve Netbios names and using an IPĀ  connects the software directly to the correct PC/Server.

 

A successful ‘select company’ window should look like the below showing the data path to the data, i.e C:\ if on local system or another drive letter if the data is shared from some other system on the network.

sage-select-company-window-working